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Frequently Asked Questions

For Commissions:

It's Simple!  Email me your idea or a photo of someone you want a portrait of (this includes pets too!), and what size you have in mind.  I'll get back with you and we can discuss the timeline and get details for your custom piece of art.  Prices vary by size. Please contact me with any, and I mean any questions you might have.  I look forward to hearing from you!

Kathy

For Print Orders:

What is your shipping Policy?

Prints will be shipped directly from the printer, Graphik Dimensions. Shipping dates range from 7-10 business days, depending on distance, and shipping style that has been chosen. Customers will receive a tracking number via email as soon as their order has shipped. 

What is the shipping time?

Fine art paper prints without mounting typically have a production time of 1 to 3 business days. Additional time will be required for other items such as prints with mounting, canvas prints, and framed prints.

Please take note that due to Covid work restrictions, processing times could be longer than they normally would be.  We are all in this together.

What is your Policy on Returns/Exchanges/Refunds? 

Graphik Dimensions will accept most returns when an art print has been damaged due to for example ripped a ripped package. Please provide photos to let me know how the package arrived and what the damage to the print is. I will make sure the problem is solved. 

Sales are final on the Original Artwork pieces unless they were damaged in shipping.  

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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